{"id":16843,"date":"2026-02-16T12:01:34","date_gmt":"2026-02-16T12:01:34","guid":{"rendered":"http:\/\/TheNextWeb=c356666ad4f6daca1ee438b258a5081e"},"modified":"2026-02-16T12:01:34","modified_gmt":"2026-02-16T12:01:34","slug":"what-my-cs-team-was-missing","status":"publish","type":"post","link":"https:\/\/www.londonchiropracter.com\/?p=16843","title":{"rendered":"What my CS team was missing"},"content":{"rendered":"<p> <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn0.tnwcdn.com\/wp-content\/blogs.dir\/1\/files\/2026\/02\/What-my-CS-team-was-missing.png\" width=\"868\" height=\"488\"><\/p>\n<p>I need to say something that might make CS leaders uncomfortable: most of what your team does before a renewal is valuable, but it\u2019s listening to only one channel. Your EBRs, your health scores, your stakeholder maps. They capture what your customer is willing to tell you directly. What they don\u2019t capture is the conversation [&hellip;]<\/p>\n<p><a href=\"https:\/\/thenextweb.com\/news\/what-my-cs-team-was-missing?utm_source=social&#038;utm_medium=feed&#038;utm_campaign=profeed\">This story continues<\/a> at The Next Web <a href=\"https:\/\/thenextweb.com\/news\/what-my-cs-team-was-missing\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I need to say something that might make CS leaders uncomfortable: most of what your team does before a renewal is valuable, but it\u2019s listening to only one channel. Your EBRs, your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":16844,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts\/16843"}],"collection":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16843"}],"version-history":[{"count":0,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts\/16843\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/media\/16844"}],"wp:attachment":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16843"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16843"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16843"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}