{"id":6254,"date":"2021-07-01T15:10:52","date_gmt":"2021-07-01T15:10:52","guid":{"rendered":"http:\/\/TheNextWeb=1359021"},"modified":"2021-07-01T15:10:52","modified_gmt":"2021-07-01T15:10:52","slug":"the-five-whys-will-make-returning-to-the-office-less-awful","status":"publish","type":"post","link":"https:\/\/www.londonchiropracter.com\/?p=6254","title":{"rendered":"The \u2018five whys\u2019 will make returning to the office less awful"},"content":{"rendered":"\n<p><span><em>Boris is the wise ol\u2019 CEO of TNW who writes a weekly column on everything about being an entrepreneur in tech \u2014 from managing stress to embracing awkwardness. You can get his musings straight to your inbox by <a href=\"http:\/\/hello.thenextweb.com\/boris\">signing up for his newsletter!<\/a><\/em><\/span><\/p>\n<p>I was talking to a woman the other day about how much she liked the company she worked for. It\u2019s fun and modern in most ways, but there was one big catch \u2014 the management team is still stuck in the past when it comes to this year\u2019s biggest challenge for employees and companies\u2026 returning to the office.<\/p>\n<p>Their CEO had recently announced that they expect employees to work from the office again <em>five<\/em> days a week as soon as things return to normal.<\/p>\n<p>She was dismayed and annoyed and told me most employees don\u2019t want to return to the office five days a week. Some are fine with three days. Others would prefer two days, and a few are happy with just one day a week at the office.<\/p>\n<p><em>[Read: <a href=\"https:\/\/thenextweb.com\/news\/overcome-fear-personal-growth\">The secret to personal growth? Be scared and show up<\/a>]<\/em><\/p>\n<p>Now faced with a forced five-day week back at the office, the employee told me she and her coworkers are ready to revolt. They thought about going to the office and spending less time working and more time drinking coffee and chatting. Performance would drop, and management would be forced to allow work from home again.<\/p>\n<p>The response? Management took the position of look, you\u2019re being paid to work from the office, so if you don\u2019t like that, you can quit and find a different company to work at.<\/p>\n<p>Both responses are incredibly human and understandable knee-jerk reactions \u2014 but they won\u2019t lead to a solution. And I truly believe that in the end, both employees and the company will be worse off.<\/p>\n<h2><strong>So how do you solve it\u2026?<\/strong><\/h2>\n<p>I don\u2019t have the perfect solution to this problem (I never do), but I think it\u2019s important to realize that frustrations with decisions like these are usually just the tip of the iceberg, while there\u2019s so much more going on below the surface.<\/p>\n<p>In this situation, I think it would\u2019ve made more sense for the management to ask themselves, \u201cWhy exactly do we want people to work from the office? Why really?\u201d And the answer can\u2019t be \u201cjust because.\u201d<\/p>\n<p>To me, the answer would most likely be \u201cbecause I want people to perform\u201d and the logical follow-up would be \u201cand I can\u2019t ever be sure if they work from home because I can\u2019t check up on them as easily.\u201d<\/p>\n<p>Now that\u2019s a trust issue \u2014 and it\u2019s an indictment on management and its approach. But trust is also something you need to earn, so both management and employees need to think hard about how to build that trust.<\/p>\n<p>The logical next step is to look at performance. If you\u2019re an employee and can show you\u2019re more efficient and reach your goals faster while working at home, then surely that should be a persuasive reason to allow you to work from home.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/f.hubspotusercontent10.net\/hubfs\/7066311\/Imported%20sitepage%20images\/giphy-Jul-01-2021-01-42-01-77-PM.gif\" alt=\"giphy-Jul-01-2021-01-42-01-77-PM\" width=\"414\" align=\"middle\" class=\"js-lazy\"><noscript><img decoding=\"async\" src=\"https:\/\/f.hubspotusercontent10.net\/hubfs\/7066311\/Imported%20sitepage%20images\/giphy-Jul-01-2021-01-42-01-77-PM.gif\" alt=\"giphy-Jul-01-2021-01-42-01-77-PM\" width=\"414\" align=\"middle\" class><\/noscript><\/center>But I can also see the manager\u2019s point of view who wants to inspire people by having them in the same space because group spirit can be incredibly energizing. A good office creates a lot of space for serendipitous encounters and it can be the glue that holds a company together \u2014 which is extremely difficult to replicate online.<\/p>\n<p>So despite the fact we\u2019ve all seen that we can work and be productive from home, I think we should never underestimate the magic that can happen when you get people together in the same place.<\/p>\n<p>That\u2019s why if you\u2019re an employee, you need to be honest when asking yourself this question: \u201cDoes working from home really make me more efficient, or is it just slightly more comfortable?\u201d<\/p>\n<p>Now, these questions won\u2019t resolve the issue on their own, but they\u2019re a good start of getting into the habit of asking yourself the \u2018five whys.\u2019<\/p>\n<h2><strong>Try solving issues with the \u2018five whys\u2019 technique<\/strong><\/h2>\n<p>In my mind, if you want to solve a problem, you\u2019re going to have to stop looking at it superficially and look for its root cause. Just thinking about it a minute longer might help, but I\u2019m quite fond of the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Five_whys\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><span>\u2018five whys\u2019 technique<\/span><\/a>.<\/p>\n<p>How does it work? You just need to ask \u2018why?\u2019 five times.<\/p>\n<p><center><img decoding=\"async\" src=\"https:\/\/f.hubspotusercontent10.net\/hubfs\/7066311\/Imported%20sitepage%20images\/giphy-Jul-01-2021-01-40-06-52-PM.gif\" alt=\"giphy-Jul-01-2021-01-40-06-52-PM\" width=\"461\" align=\"middle\" class=\"js-lazy\"><noscript><img decoding=\"async\" src=\"https:\/\/f.hubspotusercontent10.net\/hubfs\/7066311\/Imported%20sitepage%20images\/giphy-Jul-01-2021-01-40-06-52-PM.gif\" alt=\"giphy-Jul-01-2021-01-40-06-52-PM\" width=\"461\" align=\"middle\" class><\/noscript><\/center>If we apply it to both the employee and management in the problem above, we get something like this:<\/p>\n<p>Why do you want to work from home?<\/p>\n<ul>\n<li aria-level=\"1\">1st why \u2014 because I like it<\/li>\n<li aria-level=\"1\">2nd why \u2014 because I can focus better<\/li>\n<li aria-level=\"1\">3rd why \u2014 because there are fewer distractions<\/li>\n<li aria-level=\"1\">4th why \u2014 because the office is too loud and I\u2019m pulled into too many meetings<\/li>\n<li aria-level=\"1\">5th why \u2014 I need silence and no interruptions to do my work more efficiently<\/li>\n<\/ul>\n<p>All of these reasons are completely understandable, but using the five whys forces you to see that working remotely might not be the only solution.<\/p>\n<p>These issues could, for example, be addressed with a quieter office space and a rule that limits the number of meetings throughout the day. So you staying at home or coming into the office might not be the root cause, but rather the company\u2019s culture.<\/p>\n<p>But let\u2019s see how it works for management:<\/p>\n<p>Why do you want your employees to come to the office?<\/p>\n<ul>\n<li aria-level=\"1\">1st why \u2014 because I don\u2019t think they work as hard from home<\/li>\n<li aria-level=\"1\">2nd why \u2014 because I believe they will be too distracted at home<\/li>\n<li aria-level=\"1\">3rd why \u2014 because their cat demands attention, the dishwasher needs to be emptied, and their kids are running around<\/li>\n<li aria-level=\"1\">4th why \u2014 because that means they won\u2019t spend all their time on their work<\/li>\n<li aria-level=\"1\">5th why \u2014 and that means I\u2019m paying 100% and only getting 50% work back<\/li>\n<\/ul>\n<p>\u2018Butts in seats\u2019 isn\u2019t a solution to not having control over productivity. Instead, just focus more on output rather than hours or being physically present.<\/p>\n<p>Implement a clear KPI and OKR system and make sure you\u2019re happy with those goals, and then when employees meet those goals\u2026 who the hell cares about hours worked?<\/p>\n<p>And if you\u2019re worried about morale being low due to lack of face-to-face interactions \u2014 or see more confrontations and criticism happening \u2014 then organize more events at the office or create other reasons to entice people to get together and interact more with each other.<\/p>\n<p>If we break it all down, I think the primary reason people want to work from home is comfort. And the reason managers want their employees close to them is control. But both comfort and control can be achieved by other means if we\u2019re all able and willing to look at the root cause of our desires.<\/p>\n<p><em>Can\u2019t get enough of Boris? Check out his older stories <a href=\"https:\/\/thenextweb.com\/author\/boris\/\">here<\/a>, and sign up for his newsletter <a href=\"http:\/\/hello.thenextweb.com\/boris\">here<\/a>.<\/em><\/p>\n<p> <a href=\"https:\/\/thenextweb.com\/news\/the-five-whys-will-make-returning-to-the-office-less-awful\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Boris is the wise ol\u2019 CEO of TNW who writes a weekly column on everything about being an entrepreneur in tech \u2014 from managing stress to embracing awkwardness. You can get his&#8230;<\/p>\n","protected":false},"author":1,"featured_media":6255,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts\/6254"}],"collection":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6254"}],"version-history":[{"count":0,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/posts\/6254\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=\/wp\/v2\/media\/6255"}],"wp:attachment":[{"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6254"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.londonchiropracter.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}