After user backlash, governments are also joining in criticizing WhatsApp’s controversial privacy policy change. Today, the Indian government asked the app to withdraw its new policy.
In a letter addressed to the WhatsApp CEO Will Cathcart, the Ministry of Electronics and Information Technology said that these “unilateral changes are not fair and acceptable.” This comes a day after WhatsApp’s legal representatives appeared in the Delhi High Court to defend a petition that claimed the new privacy policy allowed snooping on users without any restrictions.
Earlier in the month, WhatsApp informed users of a policy change through a pop-up in the app. The new shift allowed WhatsApp to integrate better with the Facebook family of services and paved the way for businesses to interact with their customers.
Users were furious with the amount of data collection specified in the privacy policy and handing it over to Facebook — which doesn’t have a great record of handling user data safely. Tons of users started to migrate over to other apps such as Telegram and Signal. To put out the fire, WhatsApp said that it’s delaying its privacy policy changes by three months, and now it’ll be applied on May 15.
Retaliation from the Indian government should concern WhatsApp as it’s the app’s biggest market with more than 400 million users. The Facebook-owned company aims to earn money through its commercial partnerships on WhatsApp Business. However, if it has to change the policy, it might have to alter its way of interacting with commercial customers.
In the past, WhatsApp has strictly refused to entertain requests to break encryption from the Indian government by presenting a privacy-first face. Now that the app’s being questioned for its privacy practices, we’ll have to see if it rejects the government’s proposal again.